The Point In Time (PIT) Count is one method used to measure the total number of people experiencing homelessness in Chattanooga on a single night in January. The Count is mandated by the U.S. Department of Housing and Urban Development and conducted by the Chattanooga Regional Homeless Coalition. While research indicates the PIT Count method may result in an undercount, it adds significant understanding of where homelessness is trending.

OHSH encounters clients in three primary ways: referrals from community partners, walk-ins via our intake desk, and direct street outreach. The outreach team works with the Regional Outreach Cooperative to provide life-saving supplies to our neighbors on the streets and refer clients for services. Housing Navigators connect clients to local landlords and provide rental assistance as needed to ensure a safe and stable home. OHSH guarantees one year of post-housing supportive services for all our clients. Services include counseling, skills-building resources, conflict mitigation, and assistance with applications for federal programs such as WIC, SNAP, Housing Choice  Vouchers and more.